Throw out assumptions and align on defining success.
I approach every problem from first principles. I start by understanding what users actually need, what constraints we have, and which metrics matter. True alignment only happens when design, product, engineering and growth teams all define success the same way.
Map the user journey and the operations that enable it.
I've designed both user-facing journeys and the backstage systems that deliver them. That means mapping frictionless interactions end-to-end while architecting the processes, tooling, and handoffs that keep the experience coherent across channels and sustainable at scale.
Design with conviction, test with humility.
I translate user insights and business constraints into opinionated design decisions, then validate them fast. Every interaction, flow, and piece of copy is a testable hypothesis. I ship quickly, measure what matters, and iterate based on real-world data.
Sweat the details.
In the consumer world, polish is the price of entry and trust is built in micro-moments—the right word in an error state, a smooth loading transition, accessible interactions. I obsess over the small moments that make an experience feel effortless and human.